Eden Hill Journal

Ramblings and memories of an amateur wordsmith and philosopher

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Location: Maine, United States

Tuesday, September 12, 2017

Windows 10 Microsoft Edge Hotmal Glitch

Update:
Looks like I spoke too soon (read my post below).
The problem has returned already. Sad face :^(

I use Hotmail as my primary email and have been using it for somewhere around twenty years now. Last Saturday, about the time Irma was swiping the coast of Cuba, Hotmail decided to start sending multiple emails whenever I hit Send. To make things worse, an error message came up suggesting I didn't have an Internet connection so after testing my connection, I hit Send again and presto, another 8 to 13 duplicate emails were sent again despite the fact that Hotmail gave me the same error message.
I tried Googling the problem but with no luck. Finally after four days of this it dawned on me to Google the exact wording of the error message. Google gave me only one result, a Microsoft forum.
One of the responses gave an 8-step solution that seems to have worked. So far so good at least. I've sent myself two test messages and everything worked correctly, no errors and no duplicates.
So here's the error message and the solution:
"Error: The message can't be sent because your device isn't connected to the Internet. Try again when you regain connectivity."
Here's the solution from Microsoft:
  1. Launch Edge.
  2. Click the icon with the three horizontal lines. 
  3. Click the clock icon to show the History pane.
  4. Click Clear all history.
  5. Check Browsing History.
  6. Check Cookies and saved website data.
  7. Check Cached data and files.
  8. Click Clear.
My thanks to Ron Sommer

1 Comments:

Blogger Unknown said...

I have had this on and off since around the middle of September. I use Firefox. Haven't found a solution yet sadly.

1:34 PM, September 28, 2017  

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